Not too long ago I posted that the screen on my Kobo Elipsa 2E broke.
Because I wasn’t all that impressed with the device anyway, I initially decided to accept Kobo’s response that it was physical damage and not covered by the warranty – I just couldn’t be bothered with the hassle of it.
However, a reader of my blog helped to change my mind and so I wrangled with Kobo’s support centre for a couple of weeks until they agreed to send out a new unit. It wasn’t a particularly pleasant or swift experience, but I got what I wanted.
Well, the new Elipsa arrived and unfortunately, it has a dead battery 🙁
I tried to recharge it. I used four different USB cables and used two laptops as the power source, along with a mains plug but it sadly wouldn’t charge.
So, I’ve gone back to customer support and am awaiting a response…
It’s quite disconcerting to have two units break and brings into question the durability of Kobo tablets. This is only my personal experience (and maybe I was just unlucky) but in comparison, I’ve got several e-ink tablets manufactured by companies such as Supernote, Boox, reMarkable, Amazon Kindle etc. and have never had a hardware issue like this with any of them!
UPDATE: I finally got a working second replacement – the full email thread with Kobo Customer Support can be found here.
About the author
Dan Dutton is passionate about E-ink writing tablets, which bring together the pleasure of writing on paper with the power of digital technology. When he bought his first tablet, he realised that there wasn't a lot of unbiased information available for people that were considering buying an E-ink tablet, and so he built eWritable.